General Terms and Conditions

1. Scope

These General Terms and Conditions (GTC) apply to all contracts concluded between Parvati Massage, Rigistrasse 13, 8006 Zurich (hereinafter "Parvati Massage") and its customers via the website parvati-massage.ch. By using the website and/or making a booking, the customer agrees to these GTC.

2. Contracting Party

The purchase or service contract is concluded with:

Green Mango GmbH
Gubelstrasse 12
6300 Zug
Switzerland
Commercial Register: CHE-331.703.300

3. Conclusion of Contract

  1. The presentation of massages and vouchers on the website does not constitute a legally binding offer but an invitation to place an order.
  2. By clicking the "book with costs" button, the customer submits a binding offer. The contract is concluded once Parvati Massage confirms the booking via email.

4. Right of Withdrawal

  1. Customers have no right of withdrawal, as the services are related to leisure activities for which a specific appointment has been agreed.
  2. For vouchers, customers have the right to withdraw from the purchase within fourteen days without giving reasons, provided the voucher has not yet been redeemed.
  3. To exercise the right of withdrawal, the customer must notify Parvati Massage in writing:
    • Email: Contact Form
    • Postal address: Rigistrasse 13, 8006 Zurich

5. Prices and Payment Terms

  1. All prices are in Swiss Francs (CHF) and include the statutory value-added tax.
  2. Payments can be made by credit card. Processing is handled by Worldline Schweiz AG, Hardturmstrasse 201, 8021 Zurich, Switzerland.
  3. On-site payments are possible using common credit cards, debit cards, or cash. Payment by invoice is not possible.
  4. For bookings with on-site payment, a prepayment of up to 20% may be required. This will be fully credited (without deduction) against the booked service if it is used.

6. Service Provision

  1. The service is provided exclusively at the Parvati Massage location at the agreed time.
  2. The customer is obliged to arrive on time. Delays cannot be compensated by extending the treatment time.

7. Vouchers

  1. Vouchers are transferable and valid for three years from the date of issue.
  2. Cash payout of vouchers is excluded.

8. Cancellations and Rescheduling

  1. Cancellations or rescheduling must be made at least 48 hours before the appointment. In case of later cancellations or no-shows, the full amount will be charged.
  2. Cancellations must be communicated by email or phone.
  3. Any prepayments will of course be fully refunded in the event of timely cancellation.

9. Liability

  1. Parvati Massage is only liable for damages caused by intentional or grossly negligent behavior.
  2. The customer is obliged to inform Parvati Massage before the treatment about any health limitations or relevant medical information.

10. Data Protection

  1. Parvati Massage collects, processes, and uses personal data exclusively in accordance with the privacy policy.
  2. The privacy policy can be viewed on the website.

11. Final Provisions

  1. Swiss law exclusively applies. Place of jurisdiction is Zurich.
  2. If individual provisions of these GTC are invalid, the validity of the remaining provisions remains unaffected.

12. Online Dispute Resolution and Consumer Mediation

The EU Commission provides a platform for online dispute resolution, which can be accessed at the following link: http://ec.europa.eu/consumers/odr. This platform serves the out-of-court resolution of disputes arising from contractual obligations in online purchase agreements.

However, Parvati Massage is neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.

Contact

Parvati Massage
Rigistrasse 13
8006 Zurich
Contact Form